Escalation Matrix for Customer Complaint
If you have any complaints against us, feel free to communicate with us as per the following escalation matrix
| Level | Designation | Mail ID |
Mobile |
| 1. |
Nodal Officer |
customercare@enfrcb.in |
6292247182 (between 10.30 AM to 5.00 P.M) |
| 2. |
Principal Nodal Officer |
6292218351 (between 10.30 AM to 5.00 P.M) |
|
| 3. | Chief Executive Officer | ceo@enfrcb.in |
6292218352 (between 10.30 AM to 5.00 P.M) |
Matrix for customer inquiry
For inquiry of any product related matters please communicate or write to us at WeCare@enfrcb.in or communicate with us at
|
Branch / Department |
Contact Person / Department-wise Nodal Officer | Mobile |
|
Main Branch |
Branch Manager |
9674682533 (between 10.30 AM to 5.00 P.M) |
|
Sealdah Branch |
Branch Manager |
8617733088 (between 10.30 AM to 5.00 P.M) |
|
Kancharapara Carriage Branch |
Branch Manager |
6292218319 (between 10.30 AM to 5.00 P.M) |
|
Kancharapara Loco Branch |
Branch Manager |
8100012201 (between 10.30 AM to 5.00 P.M) |
|
Loan Department |
Loan Manager |
6292218315 (between 10.30 AM to 5.00 P.M) |
|
Recovery Department |
Recovery Manager |
6292247180 (between 10.30 AM to 5.00 P.M) |
|
Accounts Department |
Accounts Manager |
9038003650 (between 10.30 AM to 5.00 P.M) |
| SVR Department | SVR Manager |
6293263932 (between 10.30 AM to 5.00 P.M) |